You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

Online booking of rental equipment
General Terms and Conditions
Skiservice Corvatsch AG

Scope of application

The following General Terms and Conditions apply between Skiservice Corvatsch AG and the Customer (hereinafter referred to as the Customer). They are restricted to reservations for rental equipment made and paid for online.


Online rental

Customers who rent and pay for their rental equipment online receive immediate confirmation via e-mail.


Prices

The prices published by each Skiservice Corvatsch AG apply. For booking/paying online, the rental price must be paid by credit card. The prices include all statutory taxes and charges.


Insurance

The final rental price includes a ski breakage and theft insurance. Further insurances such as liability, material defect is the responsibility of the Customer. Skiservice Corvatsch AG will not provide any further insurance whatsoever.


Cancellation

Cancellation may only be made due to illness, accident or other serious reason (e.g. death of a close relative or of persons travelling with you). Skiservice Corvatsch AG must be notified in writing of the cancellation, setting out the reasons for the cancellation. For the cancellation of a booking/payment, Skiservice Corvatsch AG shall charge a cancellation fee of CHF 25.– for each person for whom a booking was made. The Customer has the possibility of reducing the cancellation costs by paying an additional 5% cancellation fee when booking rental equipment online. This is non-refundable. The difference between the amount already paid and the cancellation costs will be promptly refunded to the Customer.
No rental price refund is given if the Customer collects the rental equipment late, or for whatever other reason, is unable to collect the equipment at all. The same shall apply if the Customer returns the rental equipment to the rental agent early.

Adverse weather conditions or other obstacles that are beyond the control of Skiservice Corvatsch AG do not entitle the Customer to cancel. In the event of injury or illness of the Customer during the rental term, the following provisions shall apply, upon submission of a medical certificate: 
a) A refund of the rental price is possible only if the rented equipment is returned to the rental agency immediately upon the occurrence of the injury or onset of the illness. 
b) If Point a) is complied with, the excess rental sum paid will be refunded from the date of issue of the medical certificate, which must be submitted. No refund is possible without a medical certificate. 
c) As soon as Skiservice Corvatsch AG is notified of an illness/injury and points a) and b) are complied with, it shall remit the excess rental sum already paid.


Claims

Claims of any kind relating to a reservation must be addressed to Skiservice Corvatsch AG in writing immediately upon receipt of the booking confirmation. In the event of later claims, the Customer shall bear the full loss resulting therefrom.


Extended benefits

Extended benefits such as changing to a higher category, additional rental equipment etc. can only be arranged locally with the Skiservice Corvatsch AG in question. In the event of a change to a lower category, there will be no refund/reduction of the price.


Collection and return of the rental equipment

The Customer shall collect the equipment on the first day of rental from the rental agent specified on the booking confirmation. Upon request, the equipment may be collected after 15:30 on the day before the first day of rental.
The equipment must be returned before close of business on the last day of the agreed rental period. In the event of longer usage of the equipment, the difference between the rental term paid for and the period for which the equipment was actually used shall be charged, under the normal rental terms that apply locally. This sum is to be paid directly at the location.


Deposit guarantee

Credit card shall be acceptable as a deposit guarantee.


Data protection

The Customer agrees to the collection and use of personal data for the processing of the rental transaction and the further information of the Customer. Skiservice Corvatsch AG warrants simultaneously that it will use the data it collects only for the above purposes and will not pass these data on to third parties.


Liability

Skiservice Corvatsch AG may amend this data protection declaration at any time. Any changes will be reported here.


Applicable law and court of jurisdiction

Swiss law shall apply for these General Booking Terms. Sole court of jurisdiction is Silvaplana. Skiservice Corvatsch AG reserves the right to prosecute the Customer at the location of its registered office or place of residence or before any other appropriate court or competent authorities.


Buying products in the online shop
General Terms and Conditions
Skiservice Corvatsch AG

1. Applicability

By placing an order on www.skiservice-corvatsch.com, you confirm the terms and conditions between you (hereinafter referred to as „customer“ or „you“) and the Skiservice Corvatsch AG (hereinafter referred to as „we / us“). In the sense of these Terms and Conditions, ‚customers‘ are both end consumers and businesses. These terms and conditions apply to the purchase of products via online shop.


2. Registration

To place an order, you do not necessarily have to create an account. When entering your personal information, you must enter information that is truthful and complete. You are also obliged to treat this data and your personal password confidentially and not to disclose them to any unauthorised third parties.

You are responsible for the contents which you can fill in the fields provided. (e.g.: Products reviews) The rights of third parties must not be violated by the customer. You are not entitled to have your content stored or published on our site.

Tampering with the site in an attempt to obtain unauthorised payments or information and use of the content of the Skiservice Corvatsch for public and commercial purposes will lead to legal consequences, including banning from the sites.

Only one account can be created by a single customer. Skiservice Corvatsch reserves the right to delete multiple registrations and warn and terminate members who violate the provisions stated.

Data regarding your order is stored with us, but cannot be accessed by you for security reasons. Customers can register password-protected and have the opportunity to manage and save their address and delivery data. Management of personal data


3. Contract

The customer can view our products and select them by pressing the „add to cart“ button. With the button „View cart“ he can see the selected products and remove products. By clicking on the button „Buy now“, an order is completed, which corresponds to an offer to conclude a purchase contract for the selected products in the cart. After electronic dispatch of your order, you will receive an email with confirmation of receipt. The order confirmation does not constitute a contract. A confirmation of contract on our part takes place only when the payment is made by the customer and the product is available. This is communicated to the customer by a delivery confirmation in an email. Skiservice Corvatsch reserves the right to withdraw from a contract if, for example, a product is no longer available or payment was not authorised.


4. Prices

For orders in our online shop, prices that are listed at the time of ordering apply. The stated prices are final, i.e. they include the Swiss value added tax. Country-specific customs and taxes are not charged by us and must be borne by customers. We do not bind to the falsely labelled prices and reserve the right to change the prices or technical specifications. Product colours may vary slightly from the original colours due to technical limitations.


5. Inventory

It is possible that upon receiving the order the item is not available any more. The items on the order list will be cancelled in this case and you will be informed by e-mail. Not available goods cannot be reserved. Payments already made will be refunded.


6. Payment

You can pay via MasterCard, Visa, Masterpass or advance payment to a bank account.


7. Retention title

The goods remain our property until payment has been made in full.


8. Gift cards and coupons

Purchased gift cards are redeemable only in our shops. Coupons or vouchers for the online store, which we give away through publicity campaigns, are valid once and only within the period specified.

9. Right of Withdrawal

As a customer of the online shop of Skiservice Corvatsch, you have the right to revoke the contract within 14 days of receiving the goods without giving a reason. The cancellation period lasts 14 days and shall apply from the date on which the customer has received the goods. To exercise this right, the customer must inform us about his decision by a clear statement (by telephone, email or post). The following sample cancellation form is not compulsory.

Sample letter of withdrawal
To:
Skiservice Corvatsch AG
Via dal Corvatsch 29
7513 Silvaplana-Surlej
Switzerland
+41 81 838 77 77
contact@skiservice-corvatsch.com

I (your name) hereby revoke the contract concluded by me (your name) regarding the purchase of the following products (listed products)
Order date / Delivery date
Your Name
Your adress
Your signature
Date


10. Warranty / Compenstion for damages

At Skiservice Corvatsch, we strive to bring you the best quality products. However, should something be faulty or damaged, report this to us: contact@skiservice-corvatsch.com or by phone +41 81 838 77 77.

Please return the damaged products to us so that we can examine it and then either repair or replace it, or refund the purchase price.

In the following cases, a refund or a replacement is ruled out:

  • The product was not purchased from us.
  • The enclosed care instructions were not followed and and the product was damaged as a result of it. (e.g. from improper cleaning)
  • The product was damaged by external influences or negligence (e.g. by contact with chemical substances, sharp objects, friction or drag)
  • The product has been modified.



Please note that we reserve the right to reject any claims for compensation or reimbursement, if the defect is due to normal wear and tear of products, which have exceeded their normal useful life.We do not bind to the falsely labelled prices and reserve the right to change the prices or technical specifications. Product colours may vary slightly from the original colours due to technical limitations.


11. Image and text rights

All image and text rights, which are used on the website of the online shop, are reserved by Skiservice Corvatsch or respective partners. Use of this content is strictly prohibited without our express permission.


12. Data protection

The security of your data is very important to us. In dealing with customer data, we thus adhere to the Swiss Federal Act on Data Protection (DSG).

Your data will be collected, stored and processed by us as part of our service, our administration and for marketing purposes. They will only be passed on to third parties if it is necessary for the purpose of fulfilment of the contract, such as the logistics company for the dispatch or the bank for payment. Payment information is securely transmitted with an encrypted transmission (SSL).

Our site uses an analytical tool for optimisation and for achieving the best possible customer benefit (Google Analytics). „According to the terms of use of Google Analytics, which apply to all Analytics users, no personal data may be sent to Google Analytics. Personal data includes any information that may be used by Google to identify a person, including name, email address and billing information.‘‘ „All Internet-connected computers and devices obtain an IP address (Internet Protocol). IP addresses are usually assigned in country-specific blocks and often gives information about the country, state and city, with which the Internet connection is established. The use of IP addresses is required so that websites can be loaded into the internet. Thus, site owners, regardless of whether they use Google Analytics, have access to the IP addresses of users of their websites. In Google Analytics, IP addresses are used to ensure the safety of the service, and to indicate the website owner the different parts of the world where its come customers from. The latter is also known as „geolocation of IP addresses“.“ (Source: www.support.google.com/analytics)

Use of your data for advertising purposes: The Skiservice Corvatsch will use your data to communicate with you about your orders, customer satisfaction or certain products and offers. The customer can prevent the use of this information anytime by contacting us (by email, letter or telephone) Skiservice Corvatsch AG, Via dal Corvatsch 29, 7513 Silvaplana-Surlej, +41 (0)81 838 77 77

You will get our newsletters only if you have registered for them. If you no longer wish to receive them, you can unsubscribe at any time.


13. Applicable law

These terms and conditions and the use of online shops are subject to Swiss law. Place of jurisdiction is Silvaplana, Graubünden. Terms and Conditions of Skiservice Corvatsch AG.